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FAQ

We’ve pulled together some basics to help you get started.

Are the online classes live or recorded?

Our courses are delivered live using our state-of-art virtual classroom software. We guarantee an online learning experience similar to face-to-face training.

When can I start my online course?

As all of our courses are taught in real time with a teacher, we have fixed start dates. Please check the relevant course page to see upcoming start dates.

Are your teachers qualified?

Yes. All of our English teachers are minimum CELTA (Certificate in English Language Teaching) qualified with 3 years + teaching experience.

Do I need an internet connexion?

Yes. Whether you sign-up for a live course or an on-demand course, you will need an internet connexion to study English online.

What internet speed do I need?

For the best experience, we recommend a minimum internet speed of 2.5 mbps in upload and download.

Can I get a discount for multiple people?

Yes. If 3 or more people sign-up for the same course, we offer 15% discount. If your company looking for train you employees, get in touch for a quote.

Can I use a tablet or smartphone to study online?

Yes. Our virtual classrooms are powered by Zoom, the leading video-conferencing in the work. The software is compatible with smartphones, tablets, and laptops/desktops.

Who designs your online English courses?

This depends on the type of online English course. All of our general & Business English courses are designed by Speak English Institute. Our wine related English courses are designed in partnership with Nick Borland from Grapes & Corks and Speak English Institute.

Do you offer refunds?

Yes. But our T&Cs are different depending on the type of course you pay for. For live online classes with a teacher, we can refund the remaining credit if there is a valid cause for canceling.
For on-demand courses, we offer a 30-day money back guarantee. So if you don't like your course, let us know within 30-days and we will give you a 100% refund. It's unlikely though ;)